Cavalor Data Privacy Guidelines

These Data Privacy Guidelines were prepared by Nutriquine NV, company number BE 0861 186 883, registered place of business at Industriepark 11B, 9031 Gent, Belgium, and Versele-Laga NV, company number BE 0424.901.669, registered place of business Kapellestraat 70, 9800 Deinze, Belgium. The objective of these provisions is to inform visitors to the websites,,,, on how visitor data is collected and processed.


These Data Privacy Guidelines were created to illustrate how we strive to protect your personal sphere and your personal data.


When you visit our website, certain data is collected, processed, stored, and in some cases passed on to third parties. This data is classified as personal data because it can be used to identify you as a person. We will do all that we can to ensure that your personal data is protected in accordance with the prevailing laws of the European Union, including the General Data Privacy Regulation (GDPR).


These Data Privacy Guidelines apply to all personal data that is collected from you and processed. We are responsible for the processing of your personal data. By using this website and our other channels, or when you provide us with your personal data by other means, you agree to these Data Privacy Guidelines, which apply to personal data collected by us. We reserve the right to change these Data Privacy Guidelines, for example in connection with new functions on our website or in the fulfilment of new legal, contractual, or administrative duties. The latest version can always be found on our website. (Last updated on 09/06/2021)


The following data can be collected and processed by us in different ways. These include:



  • Identification and contact information, including first and last name, residential address, email address, telephone number, date of birth, age, number of horses, discipline, etc.
  • Information about our products/services that you would like to order and your preferred products/services, interests, and/or preferences that you have shared with us on our website.
  • Complaints or feedback regarding our products/services via our support channels as well as comments, suggestions, or case studies.
  • Other data and content that you provide, transmit, and share with us.


You are not obligated to provide us with your data or to agree to the processing thereof. Nevertheless, in some cases it is necessary to provide us with your personal data so that the correct orders of our samples and/or services and/or other contractual obligations can be carried out and legal requirements can be met.



When you use our website, the following information may be processed and/or stored via cookies, data, that you yourself enter on the website: pages visited, websites, IP address, browser, surfing behaviour, language, device, time and duration of visit, and other searches. You should therefore always read our cookie guidelines together with the Data Privacy Guidelines.


Data from other sources

Our website may contain links to other websites. These websites are not managed by us and may have their own data privacy guidelines and policies. We therefore expressly recommend that you read them, as we assume no responsibility for third-party websites.


The purposes for our processing of personal data include the following:

  • To enter into and execute an agreement with you (e.g., the provision of services, creation of a user account, order of samples, etc.).
  • To improve, maintain, and optimise our products, services, websites and their security as well as our general, commercial and marketing strategies.
  • To personalise products delivered to you and their related services, application information, service reports, or other associated messages (sent electronically or otherwise).
  • To send advertising, newsletters, and information tailored to you. For this purpose, we may aggregate your preferences and interests into a profile.
  • Your special consent for other specific purposes.


The legal bases upon which we rely in the processing of personal data are (i) your express consent, (ii) the need to enter into and/or execute a contract for which you are a contractual partner, (iii) the need to comply with a legal obligation imposed on us, or (iv) the need to protect legitimate interests for us or a third party, unless the interests or fundamental rights and freedoms of children under 16 years of age prevail.


When you register for one of our newsletters, we ask you for personal data. This data is used to send you the newsletter for which you have registered. This data is stored on the servers of Nutriquine NV/Versele Laga NV or on third-party servers. We do not match this data with other personal data collected by us.


By filling out and submitting the contact form, you agree that this data may be used to respond to your queries regarding information, prices, or any other topics.


We may disclose personal data to our partners, suppliers or employees if third-party processing is necessary to enter into or execute an agreement with respect to our products, services, websites, etc., so that they can be used, accessed or maintained. The aforementioned processors of your personal data must also restrict the use and processing of your personal data and ensure adequate protection of the same, in accordance with the applicable legislation on the protection of personal data. In addition, we may share your personal data if required to do so by law, in the context of legal proceedings, and to establish, exercise, or defend our legal rights.


You have the right to view and rectify your personal data at any time. You also have the right to demand the erasure of your personal data, the restriction of the processing of your personal data, and the sending to you of your personal data insofar as this is permitted by the applicable regulations. You have the right at any time to revoke your consent to specific types of processing and lodge complaints against the processing of your personal data on compelling and legitimate grounds. You also have the right to object to the use of your personal data for direct marketing, the transferral of your personal data to third parties (insofar as such transmission is not necessary for our services), and the creation of your profile.


To do so, contact us in writing at the following address: Versele-Laga, Kapellestraat 70, 9800 Deinze, Belgium (Attn: Data Privacy Dept.) and include a photocopy of identification (front and back sides). 


We will then contact you in accordance with applicable law. However, please note that we reserve the right to charge you an appropriate administration fee or to deny your request if it is found to be excessive or unjustified, for instance in cases where an unreasonable number of requests have been made. You also have the right to complain to the competent authorities on personal data matters. Further instructions can be found on the websites of these authorities.



To protect your personal data in the best way possible, we conduct all reasonable measures and proven practices to prevent loss, abuse and disclosure, unauthorised access, or changes to personal data. Necessary measures are taken to achieve a satisfactory level of security, both in technical and organisational terms.



We store your data for at least as long as is necessary for the processing of the same, taking into account the contractual and legal rights and/or obligations that we have in relation to this data, or as is necessary for the fulfilment of the contract, for providing answers to your questions, for improving our products and services, and for the fulfilment of our own legal obligations.



We never knowingly collect or process personal data from minors without the consent of a parent or guardian, which must be given to use our products, services, websites, etc., and subsequently exercise the rights relating to the data of minors. If, in good faith, personal data is nevertheless processed, it will be deleted from our database as soon as possible after we become aware of it.